Front Desk Representative
2 weeks ago
Canyon Ranch is a pioneer in the wellness lifestyle, imparting integrative expertise to millions of guests since 1979. Our wellness destinations in Tucson, Arizona; Lenox, Massachusetts; and Woodside, California offer unparalleled experiences. We are committed to helping guests achieve their goal of living younger longer.
Responsibilities:
As a Guest Relations Advisor, you will be responsible for generating revenue and meeting sales goals by sharing information about our services and pairing them with enhancements designed to restore, renew, and refresh. You will anticipate guests' needs, book, alter, and recap services while including detailed notes. Welcome guests with enthusiasm and check-in for appointments and services. Handle guest transactions accurately, including cash handling, credit card charges, room charges, gift certificates, and comps.
Salary: $15.00 per hour + incentive
Qualifications:
A high school diploma or equivalent is required. Experience with cash handling, computer knowledge, and minimum one-year customer service experience is necessary. Prior hospitality and/or sales experience, preferably at a luxury level, is preferred. Excellent customer service and positive interpersonal skills, including conflict resolution, are essential. Strong organizational and computer skills, attention to detail, and good judgment are also required.
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