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Arbitration Administrator, Bilingual

2 months ago

Buffalo, New York, United States ACV, INC. Full time
About the Role

We are seeking a highly skilled Arbitration Administrator, Bilingual to join our team at ACV, INC. This role will be responsible for resolving differences between buyers and sellers arising from representations made on an auction. The successful candidate will have excellent communication skills, both written and verbal, and be able to work independently with minimal supervision.

Key Responsibilities
  • Research and resolve post-auction issues, including mechanical repairs and transportation costs
  • Communicate final decisions to both buyers and sellers, ensuring a smooth and efficient process
  • Coordinate logistics for 3rd party inspections and maintain accurate records
  • Perform accounts receivable duties and ensure timely follow-up on all directives
  • Recommend new customer services and procedures to the Arbitration Manager
Requirements
  • High school diploma or equivalent required; 4-year degree preferred
  • 3 years of customer service and/or claims experience
  • Ability to read, write, speak, and understand English and Spanish
  • Experience with Salesforce or other CRM systems a plus
  • Automotive auction experience a strong asset
What We Offer

As an Arbitration Administrator, Bilingual at ACV, INC., you will enjoy a competitive hourly rate of $29.81, as well as a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan. You will also have the opportunity to work in a dynamic and fast-paced environment with a team of dedicated professionals.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.