Bilingual Spanish Call Center Representative

3 weeks ago

Buffalo, New York, United States ConServe Full time

We are seeking a highly motivated and detail-oriented Bilingual Spanish Call Center Representative to join our team at ConServe. As a Debt Counselor and Customer Service Specialist, you will play a critical role in helping consumers resolve their financial obligations in a professional and respectful manner.

Key Responsibilities:

  • Manage and collect on delinquent accounts using a consultative approach
  • Provide solutions to consumers to enable them to resolve their obligations administratively or voluntarily
  • Gather proper documentation from consumers and maintain appropriate follow-up
  • Meet daily, weekly, and monthly goals as set by management

Requirements:

  • High school diploma or GED required; associate's or bachelor's degree preferred
  • Ability to speak and converse in Spanish and English fluently
  • Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution
  • Intermediate computer skills to document calls and navigate software packages, databases, and the internet
  • Strong organizational and time management skills
  • Attention to detail
  • Ability to act independently to resolve problems
  • Motivation to learn
  • Ability to work in a positive, collaborative manner with coworkers
  • Ability and history of maintaining confidentiality and high level of trustworthiness

What We Offer:

  • Performance-based bonuses
  • Award-winning benefits packages
  • Flexible schedules
  • Growth opportunities
  • Repeatedly named one of the Best Places to Work in Collections
  • Two-time recipient of the Better Business Bureau's Torch Award for Ethics

Physical Demands:

  • Occasionally lift and/or move up to 25 pounds
  • Ability to sit or remain sedentary for your entire work shift
  • Ability to talk and listen on a phone for your entire work shift
  • Ability to type on a computer for your entire work shift

Reasonable Accommodations:

We are committed to making reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position.

ConServe's Mission Statement:

We are dedicated to satisfying the needs of our clients in a manner consistent with improving the human condition, and that will foster the development of long-term mutually beneficial relationships with our clients, our employees, our suppliers, and business partners, and the community as a whole.

Disclaimer:

The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

Equal Employment Opportunity:

We are an equal employment opportunity employer and welcome applications from diverse candidates. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

Drug-Free Workplace:

We are a drug-free workplace and require all employees to adhere to our substance abuse policy.

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