Technical Support Manager | Global Services Expert
3 days ago
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our innovative technologies enable the production of electronic devices worldwide.
Job DescriptionThe Product Support Organization consists of 5 pillars - New Product Introduction, Product Installation, Technical Support, Sustaining Product Support, and Service Engineering. As a Technical Support Manager, you will lead a team of experts to deliver best-in-class product support.
Key Responsibilities:
- Lead a worldwide team of Technical Support Engineers (TSEs) to respond to complex issues.
- Coach team members to exercise sound judgment and provide solutions.
- Direct or lead consultation with other teams to define the best course of action.
- Ensure team members document new diagnostic and resolution processes/protocols.
Additional Responsibilities:
- Create and support training plans for TSEs.
- Ensure TSEs report design, reliability, and maintenance problems.
- Calculate the value of proposed Continuous Improvement Projects.
- Promote a culture of continuous learning and improvement.
- Drive Technical Support Engineer overtime and administrative compliance.
- Act as Technical Support representative for new product development.
Requirements:
- STEM Bachelors with 3-5 years of experience or equivalent combination.
- 5 years of experience as a supervisor/manager or directly engaged in system level root cause identification.
- Demonstrated ability to act independently and drive work to problem resolution.
- Ability to quickly diagnose problems through analysis of inspection reports.
Salary Range: $96,200.00 - $163,500.00 Annually
Location: USA-AZ-Phoenix-KLA
BenefitsKLA offers a comprehensive total rewards package including medical, dental, vision, life, and voluntary benefits, 401(K), employee stock purchase program, student debt assistance, tuition reimbursement, and more.
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