Customer Service Engineer

3 days ago


Milpitas, California, United States Disability Solutions Full time

As a Technical Customer Support Expert at Disability Solutions, you will be responsible for providing customer service support for highly complex capital equipment at customer sites and trade shows. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Job Description:

This position involves evaluating, analyzing, diagnosing, and troubleshooting technical equipment problems at customer sites. You will also perform Preventive Maintenance schedules on electronics tools at customer sites and execute on all PMs per the schedule. Additionally, you will repair and update equipment at customer sites, including system-level problems based on your technical knowledge, education, training, and certification.

Responsibilities:
  • Provide customer service support for advanced electronics products
  • Maintain excellent working relationships with customers, applications engineers, technical support, and sales teams
  • Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites
  • Perform Preventive Maintenance schedules on electronics tools at customer sites
  • Repair and update equipment at customer sites, including system-level problems
Requirements:
  • Bachelor's or associate's level degree or equivalent years of experience working with mechanical and electronics components
  • Understanding of software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems
  • Good interpersonal and communication skills in understanding customer needs
  • Ability to work under pressure and stringent timelines since systems down for service may affect customer manufacturing areas

The estimated salary range for this position is $38.51 - $65.49 per hour. Our total rewards package includes medical, dental, vision, life, and other voluntary benefits, 401(K), employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities, financial planning benefits, wellness benefits, paid time off, and paid company holidays.



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