Technical Support Specialist
3 weeks ago
Overview
MKS Instruments is a leading global provider of advanced technologies for the measurement, analysis, and control of light and other forms of electromagnetic radiation. As a Sr. Technical Support Engineer, you will play a critical role in supporting our research customers and Field Service Engineers, ensuring their success with our laser systems.
Responsibilities
- Provide on-line and phone support for our laser systems, effectively responding to technical questions from customers regarding system repairs and applications.
- Be in the field to install new systems or provide maintenance service, utilizing your troubleshooting abilities for repair.
- Provide technical support to internal sales and application teams, participating in customer meetings as a Service representative.
- Work with Sales, Marketing, and Quality Control regarding customer input and Product issues.
- Stay current with the latest features and upgrades, as well as training on new products and software.
- Maintain historical performance and repair information, documenting field service reports.
- Monitor, maintain, and update the Call Tracking Log and predictive care laser systems.
- Travel up to 20% of the time.
Requirements
- Associates degree in Laser/Electro-Optics or related discipline.
- 3+ years of practical experience.
- Exceptional troubleshooting skills with new electrical, mechanical, and laser systems.
- Experience with motion control devices.
- Excellent interpersonal and communication skills.
- Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision.
- High degree of proficiency in PC skills, including MS Office, SAP, and data analysis applications.
Benefits
- Total Base Pay Range: $66,600 - $123,800 per year.
- Bonus eligibility.
- Comprehensive benefits package, including health insurance, 401(k), life and disability insurance, paid holidays, sick time, vacation days, parental leave, adoption assistance, and tuition reimbursement.
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