Technical Support Specialist

3 weeks ago


Milpitas, California, United States MKS Instruments Full time

Overview

MKS Instruments is a leading global provider of advanced technologies for the measurement, analysis, and control of light and other forms of electromagnetic radiation. As a Sr. Technical Support Engineer, you will play a critical role in supporting our research customers and Field Service Engineers, ensuring their success with our laser systems.

Responsibilities

  • Provide on-line and phone support for our laser systems, effectively responding to technical questions from customers regarding system repairs and applications.
  • Be in the field to install new systems or provide maintenance service, utilizing your troubleshooting abilities for repair.
  • Provide technical support to internal sales and application teams, participating in customer meetings as a Service representative.
  • Work with Sales, Marketing, and Quality Control regarding customer input and Product issues.
  • Stay current with the latest features and upgrades, as well as training on new products and software.
  • Maintain historical performance and repair information, documenting field service reports.
  • Monitor, maintain, and update the Call Tracking Log and predictive care laser systems.
  • Travel up to 20% of the time.

Requirements

  • Associates degree in Laser/Electro-Optics or related discipline.
  • 3+ years of practical experience.
  • Exceptional troubleshooting skills with new electrical, mechanical, and laser systems.
  • Experience with motion control devices.
  • Excellent interpersonal and communication skills.
  • Ability to assume new tasks and responsibilities, self-manage, and schedule working time with minimal supervision.
  • High degree of proficiency in PC skills, including MS Office, SAP, and data analysis applications.

Benefits

  • Total Base Pay Range: $66,600 - $123,800 per year.
  • Bonus eligibility.
  • Comprehensive benefits package, including health insurance, 401(k), life and disability insurance, paid holidays, sick time, vacation days, parental leave, adoption assistance, and tuition reimbursement.


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