Technical Customer Support Expert

3 weeks ago


Milpitas, California, United States Disability Solutions Full time

We are looking for a skilled Technical Customer Support Expert to join our team at Disability Solutions. In this role, you will provide customer service support for highly complex capital equipment at customer sites and trade shows, requiring excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Support customers with advanced electronics products at customer sites and trade shows
  • Maintain strong relationships with customers, applications engineers, technical support, and sales teams
  • Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites
  • Perform Preventive Maintenance schedules on electronics tools at customer sites
  • Repair and update equipment at customer sites, including system-level problems based on your technical expertise
Requirements:
  • Bachelor's or associate's level degree or equivalent years of experience working with mechanical and electronics components
  • Understanding of software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems
  • Strong interpersonal and communication skills to understand customer needs
  • Ability to work under pressure and tight deadlines since systems down for service may impact customer manufacturing areas

The estimated salary range for this position is $38.51 - $65.49 per hour. Our comprehensive benefits package includes medical, dental, vision, life, and other voluntary benefits, 401(K), employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, professional development opportunities, financial planning benefits, wellness programs, paid time off, and paid company holidays.



  • Milpitas, California, United States MKS Instruments Full time

    About MKS Instruments">MKS Instruments is a leading global provider of technologies that measure, control and analyze the physical properties of materials. Our products are used in various industries, including scientific research, manufacturing, and healthcare. As a Sr. Technical Support Engineer at MKS, you will play a crucial role in ensuring the success...


  • Milpitas, California, United States Disability Solutions Full time

    We are seeking a highly motivated Technical Innovation Expert to join our team at Disability Solutions. As an Applications Development Engineer, you will be responsible for driving technical innovation and developing product applications for existing and pre-release products, providing maximum value to our customers.About the CompanyDisability Solutions is a...


  • Milpitas, California, United States KLA Full time

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our innovative technologies enable the production of electronic devices worldwide.Job DescriptionThe Product Support Organization consists of 5 pillars - New Product Introduction, Product Installation, Technical Support, Sustaining Product...


  • Milpitas, California, United States SIX SIGMAWinslow Automation Inc. Full time

    About UsSIX SIGMA/Winslow Automation Inc. is a leading company in the soldering and modification of high-reliability integrated circuits for space, telecommunications, military, and medical industries. With over 35 years of experience, we have established ourselves as one of the few remaining semiconductor manufacturing companies in Silicon Valley.We are...


  • Milpitas, California, United States Western Digital Full time

    Overview">Western Digital, a leading technology company, seeks an experienced Technical Systems Expert to join its team. The successful candidate will be responsible for implementing and maintaining complex systems, ensuring seamless operations and optimal performance.">Job Summary">The Technical Systems Expert will play a critical role in supporting the...


  • Milpitas, California, United States Disability Solutions Full time

    As a Technical Customer Support Expert at Disability Solutions, you will be responsible for providing customer service support for highly complex capital equipment at customer sites and trade shows. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Job Description:This position...


  • Milpitas, California, United States MKS Instruments Full time

    OverviewMKS Instruments is a leading global provider of advanced technologies for the measurement, analysis, and control of light and other forms of electromagnetic radiation. As a Sr. Technical Support Engineer, you will play a critical role in supporting our research customers and Field Service Engineers, ensuring their success with our laser...


  • Milpitas, California, United States Galent Full time

    Company Overview:Galent, a leading organization in the industry, is seeking an exceptional IT professional to join its team. This role requires a skilled individual with expertise in providing technical support to customers.


  • Milpitas, California, United States Headway Technologies Full time

    About Our TeamWe are seeking a Wafer Fabrication Technical Expert to join our team at Headway Technologies. As a key member of our manufacturing engineering group, you will play a critical role in ensuring the smooth operation of our wafer fabrication process.The ideal candidate will have a strong background in chemistry, chemical or electrical engineering,...


  • Milpitas, California, United States Disability Solutions Full time

    KLA's diverse electronics for the semiconductor manufacturing ecosystem advance humanity with innovative ideas and devices.We're looking for a Senior Software Development Specialist to join our team of experts in next-generation state-of-the-art semiconductor reticle inspection products.This individual will be responsible for developing and implementing...


  • Milpitas, California, United States KEMET Electronics Corporation Full time

    KEMET Electronics Corporation is seeking an experienced Engineering Solutions Expert to join our team in California. As a key member of our sales team, you will provide technical support and training to customers and internal stakeholders.As an Engineering Solutions Expert, you will be responsible for developing and delivering sales tools, answering...


  • Milpitas, California, United States T-Mobile (MobileOne, LLC) Full time

    T-Mobile (MobileOne, LLC) is seeking a highly motivated Customer Service Expert to join our team as a Retail Sales Representative. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, driving sales growth, and building strong relationships with our customers.About the Role:This is a fantastic...


  • Milpitas, California, United States Cetecom Full time

    CETECOM is seeking a highly motivated Technical Sales Representative to join our team. In this role, you will be responsible for promoting our wireless testing services to potential customers, identifying new business opportunities, and providing expert guidance on technical matters.About CETECOMCETECOM is a leader in the wireless communications testing...


  • Milpitas, California, United States Disability Solutions Full time

    Job Title: Manufacturing Solutions ExpertIn this role, you will provide expert manufacturing support to stage system level challenges. As a technical leader, you will lead issues on manufacturing tool builds and ensure problems are resolved efficiently.Key Responsibilities:Improve tool build and quality by analyzing failure modes, EOL issues from suppliers,...


  • Milpitas, California, United States Western Digital Full time

    About Western DigitalAt Western Digital, we're committed to driving innovation and making a meaningful impact. Our vision is to empower global progress through cutting-edge technology.We're seeking a talented Technical Accounting Senior to join our SEC Reporting and Technical Accounting function. In this role, you'll play a critical part in ensuring accurate...


  • Milpitas, California, United States Firestone Full time

    Firestone is seeking an Automotive Service Expert to join our team. As an expert in automotive services, you will be responsible for performing various tasks such as tire repair, new tire installs, tire mounting, rotations, and balancing. You will also interact with customers in-person or on the phone to understand their needs and preferences. Based on your...


  • Milpitas, California, United States OurStaff, LLC Full time

    Job Overview:We are seeking a highly skilled Desktop Support Technician to join our team at OurStaff, LLC. In this role, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.Key Responsibilities:Install, test, monitor, upgrade, maintain, and troubleshoot computer systems.Manage...


  • Milpitas, California, United States Disability Solutions Full time

    Company Overview: KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our innovative ideas and devices are advancing humanity, and we invest 15% of sales back into research and development. Our expert teams work together with leading technology providers to accelerate the delivery of tomorrow's electronic...


  • Milpitas, California, United States SIX SIGMAWinslow Automation Inc. Full time

    About Six Sigma MicroelectronicsWith 35+ years of experience, we are one of the few remaining semiconductor manufacturing companies in Silicon Valley. We believe in doing it right the first time and doing the right thing all the time.We are currently hiring a Customer Service/Quality Engineer (Semiconductor Manufacturing) professional to assist our customers...


  • Milpitas, California, United States Source Point Staffing Full time

    About the RoleAs a key member of our team, you will be responsible for driving technical innovation and excellence in hardware engineering. We are seeking an experienced expert to lead our efforts in developing and deploying complex hardware systems that meet the needs of hyperscale customers.Key ResponsibilitiesDiagnose and resolve complex hardware issues...