Technical Customer Support Expert
3 weeks ago
We are looking for a skilled Technical Customer Support Expert to join our team at Disability Solutions. In this role, you will provide customer service support for highly complex capital equipment at customer sites and trade shows, requiring excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:- Support customers with advanced electronics products at customer sites and trade shows
- Maintain strong relationships with customers, applications engineers, technical support, and sales teams
- Evaluate, analyze, diagnose, and troubleshoot technical equipment problems at customer sites
- Perform Preventive Maintenance schedules on electronics tools at customer sites
- Repair and update equipment at customer sites, including system-level problems based on your technical expertise
- Bachelor's or associate's level degree or equivalent years of experience working with mechanical and electronics components
- Understanding of software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems
- Strong interpersonal and communication skills to understand customer needs
- Ability to work under pressure and tight deadlines since systems down for service may impact customer manufacturing areas
The estimated salary range for this position is $38.51 - $65.49 per hour. Our comprehensive benefits package includes medical, dental, vision, life, and other voluntary benefits, 401(K), employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, professional development opportunities, financial planning benefits, wellness programs, paid time off, and paid company holidays.
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Technical Support Specialist
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Customer Service Engineer
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Milpitas, California, United States Disability Solutions Full timeAs a Technical Customer Support Expert at Disability Solutions, you will be responsible for providing customer service support for highly complex capital equipment at customer sites and trade shows. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Job Description:This position...
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