Protective Services Support Specialist

3 days ago


Springfield, Massachusetts, United States Greater Springfield Senior Services, Inc. (GSSSI) Full time
Job Summary

We are seeking a highly skilled and compassionate Protective Services Support Specialist to join our team at Greater Springfield Senior Services, Inc. (GSSSI). This role will play a critical part in supporting at-risk adults and ensuring their safety and well-being.

Key Responsibilities
  • Assist Protective Services department staff with case management and risk assessment for at-risk adults.
  • Receive and review referrals for housing and other support services, and provide case assistance as needed.
  • Conduct collateral calls with clients and their families to assess risk and provide support.
  • Document all interactions and case progress in our documentation systems, including APS and Form Site.
  • Collaborate with the Interdisciplinary team to ensure effective case management and risk assessment.
Requirements
  • High school diploma or equivalent required; degree in social work or related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and documentation systems.
Benefits

As a Protective Services Support Specialist with GSSSI, you will have access to a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Additionally, you may be eligible for the Public Service Loan Forgiveness (PSLF) program, which can help you manage your student loan debt.



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