Administrative Support Specialist
4 weeks ago
Job Summary: We are seeking a highly organized and detail-oriented Administrative Clerk/Receptionist to join our team at MSCCN. This role will be responsible for performing a variety of clerical and administrative duties, including data entry, filing, and reception work.
Key Responsibilities:
- Perform daily data entry and maintenance of logs and files
- Answer phones, take messages, and direct calls to the appropriate staff, and provide basic information as requested
- Greet and direct clients, ensuring they are comfortable while waiting
- Review client documents to ensure they have all necessary documentation required for a successful interaction
- Confirm that clients meet program eligibility guidelines to receive services
- Ensure adherence to MSCCN policies, procedures, and standards
- Accurately and effectively represent MSCCN and its mission, acting in the organization's best interest and enhancing its image in the public eye
- Provide administrative support to meet the needs of the Agency and Community Services Department
- Participate in agency functions, including department meetings, retreats, and events
- Perform other duties/projects as assigned
Requirements:
- High School Diploma or equivalent required
- A minimum of one (1) year in an administrative capacity with administrative data entry and reception experience, preferably with a non-profit agency
- Strong interpersonal and communication (written and oral) skills and the ability to represent MSCCN to the public and clients in a compassionate and respectful manner
- Must possess exceptional organizational skills with great attention to detail
- Able to maintain sensitive and confidential information
- Able to operate basic office equipment (fax, copier, postage meter, multi-line phone systems)
- Ability to undertake and manage multiple tasks and projects in a fast-paced environment with minimal supervision
- Pleasant and engaging personality
- Sensitivity to, and ability to work with low-income, diverse populations
- Excellent computer skills (Word, Excel, Access, PowerPoint, Outlook, etc.)
- Must be flexible and able to work weekends and evenings as may be required
Language Skills:
- Ability to speak multiple languages, especially Spanish, desired
- Ability to proofread and edit documents, and ensure that all products are professional
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