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Customer Service Representative
2 months ago
Fidelity Investments is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients, helping them to achieve their financial goals and objectives.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Utilize strong communication and interpersonal skills to build rapport with customers, understand their needs, and provide personalized solutions.
- Work collaboratively with internal stakeholders to ensure seamless customer experiences and resolve complex issues.
- Stay up-to-date on product and service offerings, as well as industry trends and developments, to provide informed and accurate information to customers.
- Participate in ongoing training and development programs to enhance skills and knowledge, and contribute to the continuous improvement of customer service processes and procedures.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
- Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
What We Offer:
- A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for career growth and professional development, with a focus on customer service and sales.
- A dynamic and supportive work environment, with a team-oriented culture and a commitment to excellence.
- Recognition and rewards for outstanding performance and contributions to the team.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
