Senior Client Intake Specialist

3 hours ago


Las Vegas, Nevada, United States The Matian Firm, APC Full time
Job Opportunity

We are seeking a highly skilled Senior Client Intake Specialist to join our team at The Matian Firm, APC. As a key member of our client services team, you will be responsible for providing exceptional customer service and ensuring a seamless client experience.

Key Responsibilities:

  • Screen and qualify potential new clients through telephone calls, emails, and referrals
  • Establish and maintain relationships with clients to ensure their needs are met
  • Update client information and status in our database
  • Collaborate with our attorneys to complete the initial consultation process
  • Assist with administrative tasks related to opening new cases and maintaining databases

Requirements:

  • Bilingual (English/Spanish) with full proficiency required
  • Minimum 3 years of sales experience required, customer service experience a major plus
  • Strong background with performance-based metrics
  • Case Management software experience a major plus
  • Resourceful and motivated to solve issues as they arise
  • Proven track record to meet goals and deadlines

What We Offer:

  • Competitive compensation package including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Catered lunches and complimentary parking
  • Paid time off and opportunities for career development

The Matian Firm, APC is an equal employment opportunity employer and welcomes applicants from diverse backgrounds. We are committed to providing an inclusive and supportive work environment.



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