Resident Service Coordinator

7 days ago


Los Angeles, California, United States UDR Inc Full time
Job Summary

We are seeking a highly skilled Resident Service Coordinator to join our team at UDR Inc. This role is responsible for delivering exceptional customer experiences and providing top-notch service to our residents.

Key Responsibilities
  • Collaborate with the community management team to resolve resident concerns and complaints in a timely and professional manner.
  • Welcome prospects, residents, and vendors, answering inquiries about the property, company, lease details, and amenities.
  • Manage incoming packages systematically and ensure timely delivery to residents.
  • Plan, promote, and produce events and activities to increase resident retention and satisfaction.
  • Manage key policy and process, providing keys/fobs to residents or contractors and documenting accordingly.
  • Interact with walk-in prospects, showing the property and answering questions about the community, lease terms, and local area.
  • Provide resident keys/fobs and property orientation, explaining community amenities and unit features.
  • Explain the move-in inventory form to new residents and ensure its timely return.
  • Communicate and verify compliance with mandatory renters' insurance as per company policy.
  • Schedule move-in appointments and ensure another associate is aware of and coordinates any scheduled move-ins on scheduled days off.
  • Work closely with the Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met.
  • Utilize the Sugar CRM to effectively manage resident relations, service requests, and resident communications.
  • Complete market summary and comp reports as directed.
Requirements
  • Customer service experience
  • Multi-Family, Hospitality, and/or Retail industry experience
  • Minimum of one year of office experience required
Benefits
  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Lifestyle Spending Account
  • Supplemental Term Life Insurance
  • Voluntary Cancer Insurance
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match
About UDR Inc.

UDR Inc. is a leading owner and manager of residential apartment communities. We are committed to providing exceptional customer experiences and fostering a culture of innovation and excellence.

UDR Inc. is an Equal Employment Opportunity Employer.



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