Assistant Office Manager

1 week ago


New York, New York, United States Merry Maids Full time
About the Role

We are seeking a highly motivated and experienced Assistant Office Manager to join our team at Merry Maids. As a key member of our operations team, you will be responsible for managing our house cleaning services in Staten Island and ensuring the highest level of customer satisfaction.

Key Responsibilities
  • Manage and lead a team of service associates to deliver exceptional customer service and drive customer retention.
  • Develop and implement strategies to increase customer base and retention metrics, resulting in top-line growth.
  • Collaborate with the sales team to ensure seamless day-to-day sales activities and drive revenue growth.
  • Ensure revenue and profit plans are achieved by driving sales and service excellence.
  • Implement company programs, initiatives, and operational guidelines to maintain a high level of service quality.
  • Participate in recruitment, interviewing, hiring, and training staff in English and Spanish.
  • Monitor regulatory compliance with state and federal agencies.
  • Direct marketing placement and effective results.
Requirements
  • 2-4 years of experience managing associates in a fast-paced environment.
  • Some experience in sales management, preferably in the Hospitality and Service Industry.
  • Ability to communicate in Spanish with Spanish-speaking employees.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication skills, including public speaking.
  • Ability to provide clear and concise feedback, performance management, and coaching.
  • Attention to detail and analytical skills.
  • Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
What We Offer

We offer a competitive salary, bonus structure, and a great work environment with a flexible schedule. As a member of our team, you will have opportunities for advancement and professional growth. We are an Equal Opportunity/Affirmative Action Employer and welcome applications from diverse candidates.



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