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Assistant Front Office Manager
2 months ago
Arlo SoHO is seeking a dynamic and experienced Assistant Front Office Manager to join our team. As a key member of our front office department, you will be responsible for ensuring exceptional guest service and creating memorable experiences for our guests.
Key Responsibilities:- Guest Service: Treat guests with courtesy and respect in a variety of situations, ensuring a positive and memorable experience.
- Leadership: Supervise the Front Office Department, including Lobby Hosts, and conduct pre-shift meetings to ensure a smooth and efficient operation.
- Communication: Communicate effectively with staff using tools such as development reviews, training, departmental orientation, and monthly departmental meetings.
- Team Development: Motivate and develop team members, maximizing their potential and ensuring they have the skills and knowledge needed to succeed.
- Revenue Management: Maximize room sales, room revenue, and profit, ensuring the hotel operates within acceptable profit margins.
- Emergency Response: Respond immediately to all emergency situations, complete necessary incident reports, and follow up with guests and staff.
- Education: Any combination of education and experience providing the required skill and knowledge for successful performance, typically equivalent to a Hospitality Diploma or Degree.
- Experience: Minimum 2-3 years in a management position, preferably in hospitality or customer service.
- Skills: Strong communication and leadership skills, with the ability to motivate and develop team members.
- Medical, Dental, Vision
- 401K - after one year
- Tuition Reimbursement
- $62,500/annually
Arlo SoHO is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
