Production Support Specialist
1 week ago
IntePros is seeking a skilled professional to partner with a company dedicated to improving the health and well-being of individuals and families in the community. The ideal candidate will be willing to work onsite in Philadelphia 3 days/week.
Key Responsibilities:
- Assess and research inquiries from multiple business areas for resolution, assigning and coordinating with IT areas and/or vendor support, and managing relevant communication and updates with impacted stakeholders.
- Assist in testing of member-facing applications, including documentation of testing practices.
- Support the checkout of production releases as needed.
- Develop processes and perform system administration tasks as required.
- Determine requirements, impacts, develop documentation, procedures, and guides.
- Serve as an internal expert regarding the use of applications.
Business Systems Analyst Qualifications:
- Proven understanding and hands-on experience with the Software Development Life Cycle (SDLC).
- Proficiency in using ServiceNow platform.
- Experience in engaging and communicating effectively with executive-level stakeholders.
- Demonstrated ability to create clear and comprehensive documentation.
- Strong skills in developing and defining business requirements.
- Proficient in using the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Experience with MS Azure DevOps is a plus.
- Experience as a Business Systems Analyst.
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Production Support Specialist
1 month ago
Philadelphia, Pennsylvania, United States IntePros Full timeProduction Support SpecialistIntePros is seeking a skilled Production Support Specialist to partner with a company dedicated to improving the health and well-being of individuals and families in our community.Key Responsibilities:Assess and research inquiries from multiple business areas for resolution, assigning and coordinating with IT areas and/or vendor...
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Production Support Specialist
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Philadelphia, Pennsylvania, United States IntePros Full timeIntePros is seeking a highly skilled Production Support Specialist to partner with a company dedicated to improving the health and well-being of individuals and families in our community. The ideal candidate will be willing to work onsite in Philadelphia 3 days a week.Key Responsibilities:Assess and research inquiries from multiple business areas for...
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