Production Support Specialist

1 week ago


Philadelphia, Pennsylvania, United States IntePros Full time

IntePros is seeking a skilled professional to partner with a company dedicated to improving the health and well-being of individuals and families in the community. The ideal candidate will be willing to work onsite in Philadelphia 3 days/week.

Key Responsibilities:

  • Assess and research inquiries from multiple business areas for resolution, assigning and coordinating with IT areas and/or vendor support, and managing relevant communication and updates with impacted stakeholders.
  • Assist in testing of member-facing applications, including documentation of testing practices.
  • Support the checkout of production releases as needed.
  • Develop processes and perform system administration tasks as required.
  • Determine requirements, impacts, develop documentation, procedures, and guides.
  • Serve as an internal expert regarding the use of applications.

Business Systems Analyst Qualifications:

  • Proven understanding and hands-on experience with the Software Development Life Cycle (SDLC).
  • Proficiency in using ServiceNow platform.
  • Experience in engaging and communicating effectively with executive-level stakeholders.
  • Demonstrated ability to create clear and comprehensive documentation.
  • Strong skills in developing and defining business requirements.
  • Proficient in using the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Experience with MS Azure DevOps is a plus.
  • Experience as a Business Systems Analyst.


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