Insurance Service Representative
3 weeks ago
We are seeking a highly skilled and dedicated Insurance Customer Service Agent to join our team at AAA Western & Central New York. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving their concerns, and promoting our products and services.
Key Responsibilities- Answer customer requests in a timely and effective manner, resolving their concerns and demonstrating AAA Core Values in every interaction.
- Demonstrate ability to follow required processes and workflows on every call with minimal reported errors, meeting/exceeding outlined standards regarding adherence to assigned schedules & task(s).
- Display proficiency in job knowledge and ability to problem solve in order to minimize the frequency of transferred customer calls and meet/exceed outlined standards.
- Offer a Club-focused sales approach and continuously promote all Club products/services, effectively selling AAA memberships to meet/exceed outlined expectations.
- Responsible to obtain and maintain the required license or certification in an active status.
- Able to display working knowledge of carrier offerings, processes, and requirements.
- Ability to work evenings, weekends, and events as required by business need/Leadership directive.
- Working knowledge of computer software and ability to effectively navigate multiple systems.
- Ability to operate independently and display proficiency in minimization of errors and problem solving.
- Must be able to resolve problems and work under pressure to diffuse member concerns.
We offer a competitive salary, a wide selection of benefits, including health and dental insurance, 401(k) plan with competitive match, fully paid group life insurance, short- and long-term disability insurance, travel discounts, and a free AAA membership.
Qualifications- High School or better.
- NYS P&C Insurance license or certification.
- Prior sales/customer service and/or insurance experience preferred.
At AAA Western & Central New York, we are committed to providing our members with a totally satisfying experience. We seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy, and unsurpassed service. Join our team and be part of a loyal membership base that strengthens our mission to be our members' most trusted provider of high-quality automotive, travel, insurance, and other relevant products and services that offer safety, security, peace of mind, value, and convenience.
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