Customer Service Representative

1 day ago


Tonawanda, New York, United States Massage Envy Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Massage Envy. As a key member of our Client Contact Center, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide outstanding customer service and support to clients via phone, email, and text
  • Handle inbound client requests and participate in outbound calling campaigns to promote new services and retain clients
  • Help match clients to the best services and service providers to ensure a positive experience
  • Establish relationships with clients to grow and retain a loyal client base
  • Connect clients with service enhancements and provide service providers with additional tools to enhance the client experience
  • Participate as a team member by providing feedback on how to improve processes and services
What We Offer
  • A dynamic and energizing work environment where you can grow and refine your sales and customer service skills
  • A competitive compensation plan with opportunities for commissions and bonuses
  • A comprehensive benefits package, including health and dental insurance, employee wellness program, and employee assistance program
  • Opportunities for professional growth and development
Requirements
  • High school diploma or equivalent required; previous call center or sales experience preferred
  • Critical thinking and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment


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