Customer Service Representative
2 weeks ago
Armstrong Fluid Technology is a global leader in fluid-flow technology, with a legacy of excellence spanning eight manufacturing facilities on four continents. Our community of over 1400 colleagues is driven by a shared mission to engineer the future and safeguard our planet.
Job SummaryWe are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring seamless interactions.
Key Responsibilities- Communicate fluently in English and Spanish to assist customers with their inquiries and provide solutions promptly.
- Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.
- Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.
- Adhere to established policies and procedures to consistently meet service standards and business objectives.
- Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals.
- Fluent Spanish speaker
- High school diploma or equivalent; additional education is advantageous.
- Minimum one year of customer service experience is essential.
- Ability to work independently and collaboratively within a team environment.
- Enthusiastic attitude with strong problem-solving skills.
- Experience in HVAC business is a plus.
- Moderate computer skills and proficiency in using an MRP System.
- Proactive approach and ability to adapt to new processes.
- Proficiency in technical writing and strong interpersonal communication skills.
- Strong analytical skills to simplify complex problems and provide clear recommendations.
- Effective leadership skills focused on collaboration and achieving results.
- Open and authentic communication style in all interactions.
By joining Armstrong Fluid Technology, you will become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You will have endless opportunities to learn, grow, and make a significant impact on the world. Together, we will build tomorrow's solutions today.
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