Customer Service Representative

2 weeks ago


North Tonawanda, New York, United States Armstrong Fluid Technology Full time
About the Role

Armstrong Fluid Technology is seeking a highly skilled Spanish Bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring seamless interactions and satisfaction through proactive communication and efficient service delivery.

Key Responsibilities
  • Customer Service: Communicate fluently in English and Spanish to assist customers with their inquiries and provide solutions promptly. Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.
  • Order Processing and Reporting: Maintain accurate records of customer contracts and manage order processing efficiently. Update and maintain customer data files to ensure integrity and accuracy. Process customer change orders and manage Sales Returns Goods according to procedures.
Requirements
  • Fluent Spanish speaker
  • High school diploma or equivalent; additional education is advantageous.
  • Minimum one year of customer service experience is essential.
  • Ability to work independently and collaboratively within a team environment.
  • Enthusiastic attitude with strong problem-solving skills.
Why Armstrong Fluid Technology?

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.



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