Rooms Controller

1 week ago


New Orleans LA USA, United States Marriott Full time
Job Summary

We are seeking a skilled Rooms Controller to join our team at Marriott Hotels. As a Rooms Controller, you will be responsible for ensuring a seamless guest experience by efficiently managing room assignments, check-ins, and check-outs.

Key Responsibilities
  • Assign rooms to guests based on their preferences and requests
  • Pre-register designated guests and prepare key packets
  • Coordinate check-in and pre-registration procedures for arriving groups
  • Review and track requests for room changes and communicate status to staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily and ensure rates match market codes
  • Verify and adjust billing for guests
  • File guest paperwork and documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys and secure valid payment
Requirements
  • High school diploma or equivalent required
  • Less than 1 year of related work experience preferred
  • No supervisory experience required
  • License or certification not required
About Marriott

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.


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