Rooms Controller

4 hours ago


New York, New York, United States Marriott Full time
Job Summary

We are seeking a skilled Rooms Controller to join our team at Marriott Hotels. As a Rooms Controller, you will be responsible for ensuring a seamless guest experience by efficiently managing room assignments, check-ins, and check-outs.

Key Responsibilities
  • Assign rooms to guests based on their preferences and availability
  • Pre-register designated guests and prepare key packets
  • Coordinate check-in and pre-registration procedures for arriving groups
  • Review and track room changes, communicating status to staff as needed
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily and ensure rates match market codes
  • Verify and adjust billing for guests
  • File guest paperwork and documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys and secure valid payment
  • Identify over-commitments and perform duplicate reservation checks
  • Run daily reports and follow up with guests to ensure their requests are met
Requirements
  • High school diploma or equivalent required
  • Less than 1 year of related work experience preferred
  • No supervisory experience required
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and problem-solving skills
Benefits

Marriott Hotels offers a competitive pay range of $34.41 to $40.48 per hour, as well as a range of benefits including health care, flexible spending accounts, 401(k) plan, earned paid time off, and life insurance.

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.


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