Rooms Controller

1 week ago


California USA, United States Mammoth Mountain Full time
About This Role

We are seeking a highly skilled Rooms Controller to join our team at Mammoth Mountain. As a Rooms Controller, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations at our luxury hotel.

Key Responsibilities
  • Provide exceptional guest service and respond to guest inquiries in a timely and professional manner.
  • Assist the front desk team as needed, ensuring efficient and effective service delivery.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience in a front desk or rooms controller role in a luxury hotel setting.
  • Strong interpersonal and problem-solving skills.
  • Ability to multitask in a high-volume setting.
  • Strong computer skills and experience with Lightspeed, GXP, and MARHSA.
  • Marriott/Starwood experience beneficial.
  • Knowledge of the hospitality industry and ability to effectively present information to guests.
  • Basic cash handling skills required.
Benefits
  • Competitive hourly pay rate: $21.00.
  • Free season pass to Mammoth Mountain and other Alterra resorts.
  • Discounts on ski/snowboarding lessons, equipment rental, and retail/food purchases.
  • 401k with company match, healthcare, dental, vision, and PTO benefits.
  • Associates and their family and friends eligible for discounts on Marriott hotels worldwide.

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