Rooms Controller

7 days ago


St Johns FL USA, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Rooms Controller to join our team at Marriott International Inc. As a Rooms Controller, you will be responsible for ensuring a seamless guest experience by efficiently managing room assignments, check-ins, and check-outs.

Key Responsibilities
  • Assign rooms to guests based on their preferences and availability
  • Pre-register designated guests and prepare key packets
  • Coordinate check-in and pre-registration procedures for arriving groups
  • Review and track requests for room changes and communicate status to staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily and ensure rates match market codes
  • Verify and adjust billing for guests
  • File guest paperwork and documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys and secure valid payment
  • Identify over-commitments and perform duplicate reservation checks
  • Run daily reports and follow up with guests to ensure their requests have been met
Requirements
  • High school diploma or equivalent required
  • Less than 1 year of related work experience preferred
  • No supervisory experience required
  • License or certification not required
About Marriott International Inc

Marriott International Inc is a global hospitality company that operates a portfolio of brands, including Marriott Hotels, JW Marriott, and more. We are committed to providing exceptional guest experiences and creating opportunities for our associates to grow and develop their careers.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.


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