Rooms Controller

3 days ago


New Orleans, Louisiana, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Rooms Controller to join our team at Marriott International, Inc. As a Rooms Controller, you will be responsible for ensuring the smooth operation of our hotel's front desk and guest services.

Key Responsibilities:
  • Assign rooms to guests based on their preferences and availability
  • Pre-register designated guests and prepare key packets
  • Organize and coordinate check-in and pre-registration procedures for arriving groups
  • Review and track requests for room and check-out changes, and communicate status to staff
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily and ensure rates match market codes
  • Verify and adjust billing for guests
  • File guest paperwork or documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys and secure valid payment
  • Identify any over-commitments and perform duplicate reservation checks
  • Run daily reports and follow up with guests to ensure their requests or problems have been met
Requirements:
  • High school diploma or equivalent required
  • Less than 1 year of related work experience
  • No supervisory experience required
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and customer service skills
  • Ability to work a variety of shifts, including evenings and weekends
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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