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Technical Support Associate

2 months ago

Nashville, Tennessee, United States Vantage Point Consulting Inc. Full time

Job Summary:

Vantage Point Consulting Inc. is seeking a skilled PC Support Specialist to join our team. As a PC Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring their computer systems and networks are running smoothly and efficiently.

Key Responsibilities:

  • Troubleshooting and Support: Troubleshoot and resolve common PC hardware and software problems, including slow performance, internet connectivity issues, and software installation.
  • Technical Assistance: Assist users with basic tasks such as password resets, file management, and printer setup.
  • Software Maintenance: Maintain and update computer software, including operating systems and antivirus software.
  • Network Support: Diagnose and resolve basic network connectivity problems, including Wi-Fi issues and wired connection drops.
  • Network Configuration: Assist with setting up new devices on the network, perform basic network configuration tasks, and monitor network performance.
  • Communication and Documentation: Effectively communicate technical information to users, document troubleshooting steps and solutions, and maintain a positive and professional attitude while interacting with users.

Requirements:

  • Technical Knowledge: Strong working knowledge of Windows operating systems, including Windows 10 and 11.
  • Hardware Understanding: Basic understanding of computer hardware components, including CPU, RAM, and hard drive.
  • Experience: Experience troubleshooting common PC and network issues.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Adaptability: Ability to learn new technologies quickly and adapt to changing situations.
  • Customer Service: A willingness to help others and provide excellent customer service.