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Spa Operations Supervisor

2 months ago

Houston, Texas, United States Woodhouse Spa Full time
Position Overview

We are seeking a dedicated and experienced Floor Manager to oversee operations at our esteemed Woodhouse Spa. This role is essential in ensuring that our guests receive unparalleled service and satisfaction during their visits.

Key Responsibilities
  • Guest Engagement: Deliver outstanding service to guests, attentively addressing their needs and preferences to enhance their overall experience.
  • Reservation Oversight: Manage guest bookings with precision, ensuring timely confirmations and addressing any concerns with professionalism.
  • Team Leadership: Inspire and mentor a team of hospitality professionals, providing training and support to maintain high standards of guest care.
  • Performance Metrics: Drive the team to achieve and surpass key performance indicators (KPIs) related to guest satisfaction and operational efficiency.
  • Inventory Control: Oversee inventory management, including receiving orders, conducting regular counts, and organizing products effectively.
  • Sales Promotion: Actively promote retail offerings, engaging with guests to enhance sales through expert product knowledge.

Ideal candidates will possess previous management experience and the ability to thrive in a fast-paced environment. Experience in high-end hospitality sectors such as spas, restaurants, or retail is highly valued.

We offer a competitive compensation package, including complimentary spa services, retail discounts, paid time off, a 401K plan, and comprehensive health benefits. Become a part of a team committed to providing exceptional spa experiences that resonate with our guests.