Boutique & Spa Manager

3 weeks ago


Houston, Texas, United States BIOLOGIQUE RECHERCHE Full time
About the Role

Biologique Recherche is a luxury skincare brand seeking a highly skilled and experienced Boutique & Spa Manager to lead our new location in Houston, TX. As a key member of our team, you will be responsible for overseeing all aspects of spa operations, including staff management, client experience, and sales growth.

Key Responsibilities
  • Develop and implement strategies to drive sales growth and improve client satisfaction
  • Lead and manage a team of spa staff, providing training, coaching, and performance feedback
  • Ensure seamless client experiences, resolving issues and concerns in a timely and professional manner
  • Collaborate with the Retail Director to develop policies and procedures, streamlining processes across all locations
  • Conduct regular staff meetings to communicate spa policies, changes, and sales strategies
  • Maintain a safe and hazard-free environment for staff and clients, promoting safety awareness at all times
Requirements
  • 5+ years of customer service experience, with a minimum of 3 years in a supervisory or team management role
  • 2+ years of experience in the beauty industry, particularly skincare
  • Excellent verbal and written communication skills, with the ability to multitask in a high-volume environment
  • Flexibility to work weekdays, weekends, and holidays, with a strong focus on creating a motivating and positive work environment
  • Knowledge of Microsoft Office and ability to work in a luxury environment
Benefits
  • Medical, dental, and vision insurance
  • 401(k) matching
  • Commuter benefits

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