Restaurant Operations Manager

3 days ago


Cumming, Georgia, United States Meadowbrook Restaurant Company Inc. Full time
About Meadowbrook Restaurant Company Inc.

Meadowbrook Restaurant Company Inc. is a renowned dining establishment that has been a staple in the community since 1932. Our founder, Fred Weir Sr., envisioned a place where people could come together to escape the stresses of everyday life and feel a sense of belonging.

Job Functions:
  • Brand Ambassador: Represent the Dairy Queen brand with professionalism and excellence in every aspect of performance.
  • Guest Experience: Enthusiastically greet and welcome customers to the store, striving to exceed their expectations and deliver exceptional service.
  • Inventory and Cash Controls: Meet or exceed Dairy Queen brand standards in inventory management and cash handling.
  • PRIDE Systems: Ensure that all PRIDE systems and routines are incorporated into daily operations, setting each shift up for success.
  • Profit Optimization: React to issues impacting the restaurant's profit and loss to optimize sales and profit.
  • Team Development: Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team.
  • Customer Satisfaction: Calmly solve customer concerns and adhere to Dairy Queen's service recovery standards.
  • Teamwork: Demonstrate a willingness to work collaboratively with management and team members to maintain a positive, safe, clean, and inviting environment.
  • Excellence: Exhibit a genuine passion for excellence in all aspects of the job.
Requirements:
  • Leadership Experience: Minimum 1-3 years of high-volume restaurant leadership experience, with previous quick-service restaurant experience preferred.
  • Education: High School diploma or equivalent.
  • COGS and Labor Management: Proven track record of effectively managing COGS and labor.
  • Food Safety: Strong knowledge and application of safe food handling practices.
  • Certifications: Must be ServSafe certified.
  • Physical Demands: Comfortable standing for entire shifts and able to lift 50 pounds.
  • Organizational Skills: Highly organized and detail-oriented with the capability to oversee multiple aspects of the business simultaneously.
  • Personal Qualities: Good manners, proper personal hygiene, and promptness.


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