Operations Manager

7 days ago

Cumming, Georgia, United States Forsyth County, GA Full time
Job Summary

The Operations Manager will oversee the daily activities of building maintenance personnel and/or contract employees, ensuring compliance with all applicable codes, laws, rules, regulations, standards, policies, and procedures. This role requires strong leadership and technical expertise to coordinate and supervise work activities, monitor progress, and inspect completed work.

Key Responsibilities
  • Coordinates and supervises daily work activities of building maintenance personnel and/or contract employees
  • Organizes, prioritizes, and assigns work to ensure efficient completion
  • Monitors status of work in progress and inspects completed work to ensure quality and compliance
  • Provides technical expertise and assists with complex/problem situations
  • Ensures compliance with all applicable codes, laws, rules, regulations, standards, policies, and procedures
  • Coordinates work activities with divisions/departments, contractors, consultants, outside agencies, or others as needed
  • Assists with development of long/short term plans, goals, policies, and procedures for assigned programs
  • Assists in evaluating effectiveness of department operations and resources
  • Provides input for operational budgets for assigned programs
  • Implements operational improvements or organizational changes as needed to ensure continued quality improvement
  • Coordinates property management activities, including contract administration and lease negotiations
  • Manages vendor contracts for Countywide janitorial services
  • Performs routine site and customer service visits to ensure services are being performed timely and to the satisfaction of internal customers
  • Responds to complaints and questions related to assigned operations
  • Conducts customer satisfaction surveys, develops, and implements plans for improvement
  • Develops and manages Key Performance Indicators (KPI) and scorecards for managed services
  • Meets with vendors on a regular basis to review KPIs and ensure contractors are performing all service agreements or contracts
  • Manages interior and exterior improvement projects, including painting, flooring, interior decorations, landscape improvements, space planning, and furniture installations
  • Assists Construction Project Manager on capital projects, such as remodeling, minor upgrades, and improvements
  • Reviews and recommends improvements in the organization's energy management, sustainability, recycling, and waste management to reduce costs and waste
  • Assists with budget management for assigned areas, including preparing annual budget documents and monitoring expenditures
  • Provides information, researches problems, and initiates problem resolution
  • Resolves situations involving complex issues or upset customers
  • Conducts site inspections to ensure good housekeeping and maintenance practices are followed
  • Types, composes, transcribes, prepares, or completes various forms, reports, correspondence, lists, charts, graphs, performance evaluations, schedules, workload assessments, purchase requisitions, credit card statements, budget documents, statistical reports, billing reports, sewer allocation reports, reimbursement reports, title applications, delinquent tax lists, collection notices, agendas, meeting minutes, legal documents, or other documents
  • Receives various forms, reports, correspondence, logs, lists, schedules, invoices, credit card statements, statistical data, policies, procedures, manuals, directories, reference materials, or other documentation
  • Reviews, completes, processes, forwards, or retains documentation as appropriate
  • Operates a computer to enter, retrieve, review, or modify data
  • Maintains a comprehensive, current knowledge of applicable laws and regulations
  • Attends various meetings as needed

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