Retail Store Director

5 days ago


Irvine California, United States Road Runner Sports Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Road Runner Sports. As a Retail Store Manager, you will be responsible for leading a team of sales associates and ensuring that our store meets and exceeds sales and customer service goals.

Key Responsibilities
  • Own all store Key Performance Indicators (KPIs) and develop strategies to improve performance.
  • Monitor and manage team attendance and ensure accountability through coaching and counseling.
  • Respond to customer feedback, resolve issues, and continuously improve the in-store experience.
  • Own the store visit operations and appearance checklist, ensuring a high level of customer satisfaction.
  • Execute high-level in-the-moment coaching and development of team members into all-star leaders.
  • Participate in ongoing leadership training to fine-tune management, accountability, operations, and communications skills.
  • Set the tone in the store for a positive attitude and high energy, leading by example.
  • Manage the weekly schedule and payroll budget, and determine hiring needs.
  • Lead and conduct interviews for prospective new team members.
  • Own plan-o-grams and plan and lead merchandising of the store.
  • Manage change orders and supply orders, including signage and fixtures.
Requirements
  • A minimum of 5 years of retail/consumer sales experience, including 3 years in a full accountability management role.
  • Reliability and flexible availability, including days, evenings, holidays, and at least one weekend day.
  • Open to up to 10% travel to support stores within your area or region.
  • Strong verbal and written communication skills to inspire and motivate team members at all levels.
  • Advanced computer skills, including the ability to work with Microsoft Office programs and navigate online systems.
  • Able to prioritize and use time management skills to keep ahead of daily, weekly, and monthly tasks.

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