Retail Store Leader

1 week ago

Irvine, California, United States OluKai-Kaenon-melin-Roark Full time
Position Overview

Salary Range: $60,000-$75,000

Company Introduction

At OluKai, we are committed to crafting products with thoughtful design and meticulous care, ensuring that our hats accompany you on countless adventures.

We are eager to welcome a dedicated individual to our team, someone who thrives in a dynamic retail environment and is ready to contribute to a small, elite group of high achievers.

Role Summary

The Retail Store Leader will guide and mentor the store team to deliver exceptional service and create meaningful connections with every customer who visits our store. This role prioritizes both team and customer engagement, fostering long-lasting relationships with our clientele and the OluKai brand. Responsibilities include managing store operations, overseeing inventory, handling the POS system, recruiting and training team members, scheduling, and maintaining store standards while ensuring outstanding customer service and a collaborative team atmosphere. The ideal candidate will possess flexible scheduling, strong leadership capabilities, a customer-focused mindset, and effective problem-solving skills.

Key Responsibilities:

Operations/Sales/Customer Service:

  • Oversee store financial performance by enhancing sales through an exceptional customer experience, recruiting and training top-tier sales associates, and implementing efficient operational systems aligned with OluKai's culture and retail principles.
  • Continuously attract, interview, and onboard high-caliber team members.
  • Exhibit excellent communication skills, both verbal and written, alongside a strong work ethic, time management skills, and organizational capabilities.
  • Manage product flow, back-of-house operations, supply needs, and daily maintenance of the store.
  • Implement seasonal visual merchandising strategies and uphold brand standards consistently.
  • Monitor team schedules and payroll management.
  • Achieve or surpass financial objectives, including revenue targets, payroll budgets, and overall store profitability.

Product Expertise:

  • Become a product authority, understanding customer needs, sharing knowledge, and guiding customers to suitable product choices.
  • Educate staff on product knowledge and selling techniques to enhance team productivity.

POS Management:

  • Address POS-related issues, reconcile cash registers, and accurately process returns, exchanges, gift cards, and discounts.

Team Management:

  • Inspire and motivate staff by engaging with enthusiasm on the sales floor. Lead by example in all endeavors.
  • Oversee team management, including recruitment, training, and career development in partnership with Corporate Human Resources.
  • Create and manage staff schedules, including time-off requests, coverage, breaks, and payroll control.
  • Resolve employee conflicts and facilitate effective communication.
  • Conduct regular one-on-one meetings and team gatherings.
  • Manage the staff training process and performance evaluations according to corporate guidelines.

Inventory Management:

  • Ensure proper merchandising and restocking of all store items as necessary.
  • Oversee inventory management, including product restocking and receiving new shipments.
  • Identify inventory gaps and place orders to maintain optimal stock levels.

Events and Marketing:

  • Lead and manage all store events, ensuring presence at each unless otherwise approved.
  • Promote and market all store events effectively.
  • Plan and execute at least one unique event per quarter tailored to the flagship location.
  • Seek local partnerships with relevant brands, artists, and community figures to enhance store visibility.
  • Act as a brand ambassador and network within the local community.

Goals:

  • Guide the sales team to deliver exceptional customer service that fosters loyalty and encourages positive word-of-mouth.
  • Continuously improve sales and customer service processes to enhance OluKai's reputation.
  • Create a knowledgeable and welcoming retail environment that embodies OluKai's values.

What We Offer:

  • Opportunities for professional development and growth.
  • Employee discounts across all Archipelago brands (OluKai, Roark, Melin, Kaenon).
  • Complimentary annual products from all Archipelago brands.
  • Flexible scheduling options.
  • Reimbursement for snacks and beverages up to $100.
  • Eligibility for bonus programs.
  • Team-building events.
  • Comprehensive medical, dental, and vision insurance.
  • 401k plan with employer matching.
  • Paid time off.

Qualifications:

  • 3-5 years of experience in retail management or a related customer service role.
  • Bachelor's degree preferred.
  • Willingness to work weekends, evenings, and holidays as required.
  • Self-driven leader with strong entrepreneurial spirit.
  • Innate focus on customer satisfaction.
  • Exceptional communication skills, adaptable to various audiences.
  • Creative and flexible team player with a positive attitude.

OluKai values a diverse and inclusive workforce and is committed to providing equal employment opportunities for all applicants and employees. All qualified applicants will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin, disability, or any other protected status.

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