Technical Support Specialist

4 weeks ago

Chicago, Illinois, United States Columbia College Full time
Job Summary

Columbia College Chicago is seeking a highly skilled Technical Support Coordinator to join our team. As a key member of our IT department, you will be responsible for providing technical support and coordination for all technology-related activities within the organization.

Key Responsibilities
  • Provide technical consultation to user inquiries and aid with hardware, software, and network-related issues.
  • Troubleshoot technical problems with complex hardware, software, and network issues, identify root causes, and implement appropriate solutions to ensure minimal downtime and disruption.
  • Provide personalized, high-quality technical support to senior leadership including executives, senior management, and other key stakeholders, understanding their unique technology needs and preferences.
  • Maintain regular communication and provide proactive support, anticipating and addressing any potential technology challenges or requirements.
  • Set up and troubleshoot audio-visual equipment, conference room technologies, and other specialized technology setups.
  • Collaborate with the IT team to manage and maintain technology resources, including computers, servers, peripherals, and software applications, ensuring proper configuration, installation, and updates are performed as required.
  • Conduct training sessions and provide guidance to end-users on technology tools and systems.
  • Assist in onboarding new employees, ensuring they have the necessary technology resources and knowledge to perform their roles effectively.
  • Monitor and manage inventory of technology assets, including computers, laptops, mobile devices, and software licenses.
  • Track warranties, perform regular audits, and recommend replacements or upgrades as needed.
  • Maintain accurate documentation of technology systems, configurations, and procedures.
  • Generate reports on technology support activities, including ticket resolution time, common issues, and user feedback, to identify trends and areas for improvement.
  • Coordinate with technology vendors to resolve issues, schedule maintenance, and procure necessary hardware or software.
  • Evaluate vendor performance and make recommendations for vendor selection or changes as required.
  • Collaborate with the IT team to implement security measures, including user access controls, antivirus software, and data backup solutions.
  • Ensure compliance with data protection regulations and maintain awareness of emerging threats and security best practices.
  • Stay updated on emerging technologies, trends, and industry best practices related to technology support.
  • Identify opportunities for process improvements, automation, and efficiency gains in technology-related tasks.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Three or more years of experience in providing technical support and troubleshooting for hardware, software, and network issues.
  • Ability to handle confidential information with discretion and maintain a high level of professionalism at all times.
  • Strong knowledge of computer systems, operating systems (Windows, macOS,), and productivity software (Microsoft Office, varied department specific software).
  • Familiarity with audio-visual equipment, conference room technologies, and teleconferencing systems.
  • Familiarity with computer networks, including LAN, WAN, and wireless technologies.
  • Experience with help desk software and ticketing systems for issue tracking and resolution.
  • Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong organizational skills and attention to detail.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Customer-focused mindset with a commitment to providing excellent service and support.
About Columbia College Chicago

Columbia College Chicago is an acclaimed undergraduate and graduate institution that provides a comprehensive education in the arts, communications and public relations. We constantly aim to reach our full potential as an educational innovator, incubator of new creative practice and generator of real-world success for young creatives.

We are in the heart of Chicago, across the street from historic Grant Park, and housed in some of the most iconic buildings in the South Loop.

Columbia College Chicago is a private urban institution of over 6,000 undergraduate and graduate students, four-year College offering a distinctive curriculum that blends liberal arts, creative and media arts and business.

We are committed to providing a rewarding work environment for our faculty and staff, with competitive benefits, flexible spending accounts, commuter benefit program, life and accidental, death & dismemberment coverage, paid and unpaid leave options, work/life benefits, educational assistance programs, and retirement and financial planning benefits.

We invite you to join our talented faculty and staff and become part of our collective aspiration to ensure Columbia prepares students for success in their creative fields through innovation, engagement and real-world experiences.

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