Technical Support Specialist
3 weeks ago
Job Summary
The Alden Network is seeking a skilled Help Desk Specialist to provide technical assistance and support to our customers.
Key Responsibilities
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Train computer users to ensure they are proficient in using our systems.
• Maintain daily performance of computer systems to ensure optimal functionality.
• Respond to email messages from customers seeking help.
• Ask questions to determine the nature of the problem and walk the customer through the problem-solving process.
• Install, modify, and repair computer hardware and software as needed.
• Clean up computers to ensure they are running efficiently.
• Run diagnostic programs to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users as required.
• Follow up with customers to ensure the issue has been resolved and gain feedback on their computer usage.
• Run reports to determine malfunctions that continue to occur and take corrective action.
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