Technical Support Specialist

1 week ago


Chicago, Illinois, United States Medline Full time
Job Summary

Medline is seeking a skilled Technical Support Specialist to provide software and hardware support to its employees, sales reps, and customers. The ideal candidate will have a strong understanding of basic hardware and software products, as well as excellent problem-solving and troubleshooting skills.

Key Responsibilities
  • Provide software and hardware support to Medline employees, sales reps, and customers
  • Diagnose and resolve problems using documented procedures and checklists
  • Enter call data into Medline's tracking system with enough detail for other technicians to pick up the issue
  • Escalate higher-tier problems to appropriate team members or other I/S support teams
  • Provide technical advice, guidance, and informal training to customers on hardware and software programs
Requirements
  • Associate's or Bachelor's Degree in Computer Science, Information Systems, or related field
  • At least 3 years of IT work experience in computer systems or support
  • Experience with call tracking systems, AD, 2FA, Outlook functionality, and Help Desk practices
Preferred Requirements
  • Experience providing end-user support to a sales application, CRM, or Smart Quote
  • Certification in a related field
What We Offer

Medline Industries, LP offers a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.



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