Technical Support Specialist
4 weeks ago
US Tech Solutions is seeking a skilled Technical Support Specialist to provide on-site field support to customers. The ideal candidate will have experience working with complex systems and equipment, as well as excellent analytical and problem-solving skills.
Key Responsibilities
- Provide on-site field support to customers, including installation, servicing, and repairing complex systems and equipment.
- Resolve customer problems in the areas of hardware/software installation, repair, upgrade, and maintenance.
- Instruct customers in the operation and maintenance of systems/equipment.
- Ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
- Act as a liaison with customers on administrative and technical matters for assigned projects.
- Perform complex analysis and prepare reports on system problem trends and issues.
- Provide leadership and work guidance to less experienced personnel.
Requirements
- High school diploma or G.E.D.
- Six or more years of field support experience.
- Experience working with the company's hardware, software, and equipment products.
- Experience working with customer technology and support requirements.
About US Tech Solutions
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are an equal opportunity employer and welcome applications from qualified candidates.
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