Technical Support Specialist

4 weeks ago

Chicago, Illinois, United States Northern Trust Full time
About Northern Trust:

Northern Trust is a globally recognized financial institution with a rich history dating back to 1889. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by upholding our core values of service, expertise, and integrity.

Our ISS NTAM Technology organization is seeking a skilled Technical Support Specialist who can work independently, responsible for day-to-day technical improvement, support, and maintenance for multiple trading, portfolio management, and trade routing applications. This role will support our NTAM business and operations partners and clients, and will liaise with upstream and downstream application teams.

Key Responsibilities:

• Troubleshoot production issues and apply code fixes as needed.
• Collaborate with business partners to analyze and resolve queries, ensuring compliance with controlled processes.
• Develop and maintain professional relationships with stakeholders within IT and business teams.
• Monitor and provide support to production job streams.
• Coordinate with various teams, including offshore staff, to resolve issues and improve production processes.
• Provide on-call support after office hours, including weekends, for high and critical production issues.
• Contribute to continuous service improvement projects to enhance the stability of critical business applications.
• Adhere to Northern Trust's technology and corporate standards.
• Present IT in a professional manner, exhibiting customer service values in line with NT's A Approach.

Requirements:

• 5+ years of experience in a technical business-facing role, preferably within a financial institution.
• Strong communication and interpersonal skills, along with a solid technical background.
• Ability to multitask in a fast-paced environment and explain technical issues in layman's terms.
• Experience in incident management, ticket workflows, and escalation.
• Problem resolution skills, including analytical and logical troubleshooting.
• Familiarity with working with other technology teams, such as Development, Infrastructure, and vended software support teams.
• Knowledge of Oracle (SQL and PL/SQL), MS SQL, Python, MS Azure Platform as a Service, and Cloud technologies.
• Self-starter with excellent communication skills and a solid understanding of technology in a financial institution.

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture in an organization where financial strength and stability embolden us to explore new ideas. We encourage movement within the organization, have senior leaders who are accessible, and take pride in working for a company committed to assisting the communities we serve.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies.

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRH[redacted].

We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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