Resident Community Manager

2 weeks ago

El Monte, California, United States TELACU Full time
{"Job Title": "Resident Manager", "Job Summary": "TELACU Residential Management, Inc. (TRM) is seeking a Resident Manager to contribute to the shaping of their assigned community by working collaboratively with an onsite team, supervisory team, and outside agencies to provide quality affordable housing. The Resident Manager is responsible for all operations including rent collections, tenant relations, occupancy, financial reporting, regulatory agency compliance, and the physical aspect of the community.", "Key Responsibilities": "
  • Establish a positive, productive, and professional relationship with the onsite and supervisory team.
  • Work collaboratively with the FOM to ensure the community is operating within approved budget.
  • Enforce rental policies as specified in the approved management plan.
  • Work with onsite team to keep the average number of calendar days for re-renting a vacant unit less than or equal to 5 days.
  • Process applicants and leases units by following the guidelines of the Tenant Selection Plan.
  • Follow verification procedures established by the HUD Handbook and Management Policies.
  • Ensure 100% completion of semi-annual unit inspections as required by management and work with the onsite team to correct unit deficiencies following the procedures outlined in the Operational Policies and Procedures Manual (OPPM).
  • Ensure all recertification notices are prepared and distributed according to timeline specified by management. Ensure successful completion of 100% of all annual recertifications by project due date as specified in the OPPM.
  • Develop and maintain good tenant relations; adhere to all applicable Fair Housing laws.
  • Develop and maintain excellent rapport with local government agencies and other local agencies (i.e. fire department, police department, senior centers).
  • Complete and submit monthly occupancy and accounting reports. Submit timely month-end reports and other reports as required by management and as outlined in the OPPM.
  • Maintain accurate tenant files in compliance with established management procedures and HUD regulations. Keep tenant files and office files organized, properly maintained, and secured.
  • Follow company guidelines related to the use of petty cash and monthly reconciliations.
", "Requirements": "
  • Must possess excellent interpersonal skills and have a genuine interest in people.
  • Must be highly organized and able to make quick but reasonable decisions.
  • Professional demeanor in handling resident and employee relations.
  • Give and receive instructions in a professional manner.
  • Ability to exercise discretion and confidentiality in relation to managing the community.
  • Demonstrate integrity, respect, and responsibility in dealing with residents and other employees.
  • Preferred bilingual and fluent in the language of the community in which they will serve (written and oral).
", "Benefits": "TELACU Offers a Competitive Benefits Package:
  • Medical health coverage options: Limited HMO, Full HMO, and POS
  • Dental coverage options: Dental HMO (DMO) and PPO
  • Vision PPO insurance option
  • Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
  • 401(k) Retirement Plan with generous employer match
  • Company Paid Basic Life / AD&D Insurance
  • Voluntary Supplemental Basic Life / AD&D Insurance
  • Company Paid Long-term Disability
  • Company Paid Employee Assistance Program (EAP)
  • Colonial Voluntary Supplemental Insurance Options
  • Paid Time Off for Vacation, Sick, and Holidays
  • Education Reimbursement
", "Language": "en-US"}

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