Customer Support Specialist
2 weeks ago
Golden State Foods is seeking a committed Customer Service Representative for our operations.
POSITION SUMMARY: Ensures the precise and efficient handling of customer orders to maintain outstanding service quality.
WORK SCHEDULE:
- Monday - Friday (7AM - 3:30PM)
- Compensation: $19/hr.
- Preferred: 1 year of experience in customer service
- Weekly pay with benefits available from the start
- Dependability and reliability are crucial
KEY RESPONSIBILITIES:
- Manages customer orders via telephone, ensuring precision and exceptional service (70%)
- Processes various documentation such as load plans and bills of lading to fulfill customer needs (20%)
- Efficiently distributes customer order forms (5%)
- Keeps organized records and files for customer orders (5%)
- Undertakes additional tasks as required
LEADERSHIP ROLE:
No leadership or management duties involved
PERFORMANCE METRICS:
- Emphasis on productivity and quality benchmarks
- Customer satisfaction and service excellence are primary goals
- Timeliness and attendance are vital
- Maintains a professional demeanor
- Fosters strong relationships with customers and vendors
- Encourages collaboration across departments
- Meets project and assignment expectations
QUALIFICATIONS:
MINIMUM REQUIREMENTS: Equivalent education and experience
EDUCATION/CERTIFICATION:
High school diploma or equivalent
EXPERIENCE:
0 to 2 years of relevant experience in customer service or order processing
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of (Basic/Journey/Expert):
- Familiarity with standard office equipment
- Understanding of order processing principles
- Knowledge of shipping and receiving operations
- Awareness of products and promotions
- Expertise in customer service
- Experience with AS400 computing systems
- Familiarity with distribution practices
- Proficiency in word processing and spreadsheet software
SKILLS AND ABILITIES:
- Strong communication and coordination skills with customers
- Ability to resolve customer issues effectively
- Capacity to work independently
- Thrives in a quality and customer service-oriented environment
- Willingness to travel as necessary
- Adheres to company values and principles
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