Center Operations Manager

2 days ago

Honolulu, Hawaii, United States USO Full time
Job Overview

The USO is seeking a highly skilled and experienced Center Operations Manager to oversee the operations of one or more USO Centers. This role is responsible for ensuring that the Center is effective, inviting, safe, clean, well-maintained, and ready-for-use. The successful candidate will have a strong background in business operations, event management, or marketing, with experience in a supervisory capacity. They will be responsible for leading high-performing teams, achieving desired results, and working collaboratively in a team environment.

Key Responsibilities
  • Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained, and ready-for-use.
  • Lead the planning, quality, and delivery of programs on and off of U.S. military installations.
  • Review program and service needs, research and recommend new programs and services, and implement and oversee suggested and/or required changes.
  • Coach and mentor USO Center staff and oversee volunteers' schedule, activities, recruitment, training, and recognition.
  • Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers' procedures and activities, and the Emergency Preparedness Plan (EPP).
  • Perform and monitor financial activities, including creating and executing operating budget, sales, and/or other income, banking transactions, and manage cash on hand and maintain inventory of supplies and assets.
  • Prepare, review, and present reports, including financial, operational, and statistical reports, and create and/or maintain records required for local procedures and activities.
  • Communicate to internal and external parties, Centers' operations, programs, and activities, and compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels.
  • Develop, improve, and maintain working relationships with U.S. Military, local community leadership, partners, and donors, and media representatives to enhance awareness, generate financial/in-kind support of the USO mission, and support successful program and service delivery.
Requirements
  • High School Diploma or equivalent. Bachelor's Degree preferred.
  • 5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural, and/or global organization preferred.
  • Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
  • Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
  • Fluency in English. Ability to speak, read, and write in the language of the host country at the native level preferred.
  • Strong interpersonal, customer service, and problem-solving skills. Ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business and accounting functions including project management and budgeting.
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Demonstrated ability to pay attention to detail with the ability to manage multiple projects with competing priorities.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security, credit, and/or background screening, SOFA status, valid driver's license.
  • Ability to obtain and maintain a valid United States passport and valid foreign driver's license (in applicable locations/regions).
  • Must be a strong advocate of the USO's mission.

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