Pharmacy Operations Manager

4 days ago

Honolulu, Hawaii, United States Walgreens Full time

Job Summary:

The Pharmacy Operations Manager is responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Oversee the selection, scheduling, and development of pharmacy technicians
  • Lead training, coaching, and performance management of pharmacy technicians
  • Make decisions regarding performance management, including discipline and termination
  • Assist pharmacist in the delivery of patient care, including patient registration, prescription data entry, and preparation of medications
  • Complete patient and physician calls under the supervision of a pharmacist
  • Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy
  • Ensure tasks are completed on-time and hold others accountable for efficient workflow
  • Manage core pharmacy workflow and drive excellence in pharmacy operations
  • Coordinate and organize pharmacy daily schedule of activities
  • Recommends allocation of pharmacy hours
  • Assure the pharmacy is clean, neat, orderly, and stocked with adequate supplies
  • Under the direction of the pharmacist, exercise independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks
  • Manage annual inventory preparation
  • Accountable for completion of non-clinical patient calls
  • Drives new technology/process roll out, champions change and engages team around action planning
  • Assure proper operation and maintenance of pharmacy department equipment
  • In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place
  • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities
  • Maintains and applies knowledge of Company asset protection techniques
  • Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy
  • Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections
  • Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit
  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service
  • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events
  • Builds and sustains relationships with retail partnerships
  • Leads performance management of technicians, including making decisions and recommendations regarding discipline and termination
  • Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same
  • Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws
  • Holds technician accountable for attendance and timeliness
  • Maintains and improves performance of pharmacy through team member engagement and action planning
  • Accountable for technician hiring, on-boarding, training, and scheduling
  • Monitors and holds pharmacy technicians accountable for timely training completion
  • Follows established policies and procedures set by the company for scheduling and training
  • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training
  • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/compliant with all regulatory and legal requirements
  • Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status
  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws
  • Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare
  • Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company
  • Follows performance improvement plans offered by Pharmacy Manager
  • Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach
  • Communicates with pharmacy team, relaying messages from the support center or other key emails as required
  • Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager

Requirements:

  • High School Diploma, GED, or equivalent
  • PTCB or ExCPT certification (except in Puerto Rico)
  • Has one year of work experience as a pharmacy technician in a retail or hospital setting
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evening and weekend hours

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