Call Center Operations Manager

2 days ago


Honolulu, Hawaii, United States Elite Parking Full time
Job Title: Call Center Manager

Elite Parking Services is seeking a highly skilled Call Center Manager to lead our customer service team. As a Call Center Manager, you will be responsible for the day-to-day operations of the call center, ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Develop and implement standard operating procedures for the call center
  • Train and coach call center personnel to ensure they have the skills and knowledge to provide excellent customer service
  • Conduct regular performance evaluations and provide feedback to team members
  • Collect and analyze call center statistics to identify areas for improvement
  • Develop and implement strategies to improve customer satisfaction and loyalty
Requirements and Skills:
  • Proven experience as a Call Center Manager or in a similar role
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate a team
  • Strong analytical and problem-solving skills
  • Knowledge of customer service metrics and performance evaluation
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Elite Parking Services is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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