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IT Operations Manager

2 months ago

Honolulu, Hawaii, United States HEMIC Full time
Job Summary

We are seeking a highly skilled IT Operations Manager to join our team at HEMIC. The successful candidate will be responsible for leading the IT operations team and ensuring the smooth delivery of technology services to our business teams.

Key Responsibilities
  • IT Operations Leadership
    • Lead the IT operations team to deliver high-quality technology services to our business teams.
    • Develop and implement IT operational strategies to improve efficiency and effectiveness.
  • Technology Service Delivery
    • Ensure the delivery of technology services, including HelpDesk, IT Applications, IT Engineering, and Guidewire Production Support.
    • Manage the IT operations technology lifecycle and related hardware/software to deliver at required service levels/metrics.
  • Vendor Management
    • Manage the IT Vendor Management program and provide direct oversight over all IT Vendors and their delivery of services to HEMIC.
  • Security and Compliance
    • Support audits and reviews as required.
    • Work with leadership to update and execute the Information Security Program, Disaster Recovery Plan, and Cyber Incident Response Plan.
  • Training and Development
    • Operate the Security Awareness training program across the organization.
    • Participate in the annual Penetration Test, Disaster Recovery Exercise, and Cyber Incident Response tabletop exercises.
  • Project Management
    • Own and manage the IT Project portfolio.
  • Financial Management
    • Oversee the IT Operations budget.
Requirements
  • 6+ years of IT operational experience, including understanding a wide range of technologies and technical concepts.
  • Bachelor's Degree in Computer Information Systems or equivalent technical training.
  • Thorough knowledge of data processing and computing principles.
  • General knowledge of networking; TCP/IP, DNS, DHCP, wireless.
  • Experience budgeting, purchasing, vendor management, and project management.
  • Advanced knowledge of Microsoft Windows including Windows 10, Microsoft Servers, and Active Directory.
  • Experience with Office 365, AWS, and Azure Cloud.
  • High-level communication skills, oral and written, and the ability to explain technical concepts to non-technical teams and colleagues.
  • 2+ years of supervisory experience, demonstrating leadership skills, with the ability to manage, mentor, and develop teammates.
  • Strong interpersonal skills, including ability to influence, work with a variety of people, handle sensitive issues, and provide great service.
  • A passion for technology and helping people learn and use technology to solve business problems.
  • Ability and desire to learn and apply skills.
  • Ability to identify opportunities for improvement (individual performance, efficiency, business value).
  • Self-motivated to learn new technology, concepts, and products independently.
  • Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
  • Strong organizational skills with an ability to create and implement systems for consistency and efficiency.
  • Experience working in a corporate environment where technology is not the core business function and providing exceptional leadership and support to our business teams.
  • Professional IT Certifications in Cloud and other technologies.