Front Desk Associate

4 weeks ago


Lewisville, Texas, United States Fitness Connection Full time
Job Summary

Are you passionate about delivering exceptional customer service and creating a welcoming environment for our members and guests? Do you have a strong desire to grow your career in a dynamic and fast-paced industry? Fitness Connection is seeking a highly motivated and enthusiastic Front Desk Associate to join our team.

Key Responsibilities

• Connect with our members and guests, providing EPIC greetings and farewells
• Check members into the gym using proper procedures
• Register guests into the gym using proper registration procedures
• Answer the telephone promptly with Fitness Connection verbiage
• Assist with routing telephone inquiries appropriately
• Direct guests and appointments to the appropriate Fitness Consultant in a prompt and professional manner
• Serve as the initial point of contact and communication hub for members, guests, and teammates

ProShop Pro

We offer a wide range of drinks, snacks, supplements, and FitCo gear to improve our members' nutrition and style. As a Front Desk Associate, you will be responsible for:
• Promoting and selling drinks, bars, supplements, and merchandise
• Meeting and exceeding daily and monthly Pro Shop goals
• Stocking and organizing retail offerings as needed
• Assisting with operational duties as requested by management
• Learning about consumable and retail products sold in your location
• Ensuring the ProShop area is maintained and monitored throughout the shift
• Accurately using POS and money handling procedures

Member and Club Services

As a Front Desk Associate, you will play a critical role in ensuring that every member experiences the best that Fitness Connection has to offer. Your responsibilities will include:
• Completing member and guest check-ins and basic member account inquiries
• Monitoring check-ins to identify delinquent accounts, collect balances, and update member information
• Notifying management of member assistance escalations as needed
• Keeping the front desk and entryway neat, clean, and organized
• Completing opening and closing duties as needed
• Completing regular club cleaning routines as needed
• Reporting any incidents in a timely manner
• Maintaining a positive relationship with the entire club team
• Supporting other teammates in achieving their goals
• Adhering to all company policies and procedures

Requirements

To be successful in this role, you will need:
• A high school diploma or equivalent
• Previous experience in hospitality or customer service
• The ability to understand and follow verbal and written instructions and effectively communicate
• The ability to interpret business communications, including personal training contracts and pricing packages
• Excellent verbal and written English language communication skills
• Physical demands include bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking, as well as the ability to lift 50 pounds
• The ability to move freely in and around obstacles common in gyms
• The ability to move quickly from one work area to another at a moment's notice

About Fitness Connection

Fitness Connection is a full-service, all-inclusive health club with over 40 locations in North Carolina, Nevada, and Texas. We believe in providing an epic fitness experience to all, including under-served communities. Our mission is to change lives by making a healthier lifestyle more accessible. We offer a range of amenities, including group classes, a turf training area, full-size basketball courts, and a kid's club.
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