Front Desk Representative

4 weeks ago


Lewisville, Texas, United States Courtyard Lewisville Full time
Job Title: Front Desk Agent

Job Summary:

The Front Desk Agent is responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Answer guest inquiries and provide information about hotel amenities and services
  • Process guest check-ins and check-outs in a friendly and efficient manner
  • Manage guest room assignments and ensure accurate room inventory
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Maintain a clean and organized front desk area
  • Perform other duties as assigned by management
Requirements:
  • High school diploma or equivalent required
  • Previous experience in a hotel or hospitality setting preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel software
  • Ability to maintain confidentiality and handle sensitive information
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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