Front Desk Associate
4 weeks ago
Fitness Connection is seeking a highly motivated and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience for everyone who walks through our doors.
Key Responsibilities- Provide exceptional customer service to members and guests, responding to their needs and resolving any issues in a timely and professional manner.
- Check members into the gym using proper check-in procedures and register guests into the gym using proper registration procedures.
- Answer the telephone promptly and assist with routing Telephone Inquiries (TI) appropriately.
- Ensure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt and professional manner.
- Serve as a communication hub for members, guests, and teammates, providing information and support as needed.
- High school diploma or equivalent preferred.
- Previous experience in hospitality or customer service preferred.
- Excellent verbal and written communication skills.
- Ability to interpret business communications, including personal training contracts and pricing packages.
- Physical demands include bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking, as well as the ability to lift 50 pounds.
Fitness Connection is a full-service health club with over 40 locations in North Carolina, Nevada, and Texas. We believe in providing an epic fitness experience to all, including under-served communities. Our mission is to change lives by making a healthier lifestyle more accessible.
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