Customer Service Team Lead

4 weeks ago


Lewisville, Texas, United States Ollie's Bargain Outlet Full time

Ollie's Bargain Outlet seeks a Customer Service Supervisor to ensure every customer receives outstanding service by all associates working on the front end. Key responsibilities include resolving customer service issues, communicating customer requests to Team Leaders, and promoting advertisements to the front end team. The ideal candidate will possess excellent communication and problem-solving skills, with a focus on delivering exceptional customer experiences.

Key Responsibilities:

  • Ensure every customer receives outstanding service by all associates working on the front end
  • Resolve customer service issues, including answering questions and addressing concerns
  • Communicate customer requests to Team Leaders when necessary
  • Communicate all promotions and advertisements to the front end team

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Strong customer service skills, with a focus on delivering exceptional customer experiences

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