Front Desk Guest Services Associate
2 weeks ago
At Travel + Leisure Co, we're passionate about putting the world on vacation. As a Guest Services Associate, you'll play a vital role in delivering exceptional experiences for our guests from around the globe.
What You'll Do:- Provide warm welcomes and extend hospitality with heart to every guest
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
- Process cash and credit card transactions with accuracy and attention to detail
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Respond to guest inquiries and concerns as quickly and completely as possible
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write, and understand English
- Ability to solve problems with minimal supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organization skills
- Basic computer and office skills
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- 12 vacation days and 6 holidays per year, prorated based on your hire date
- Sick leave in accordance with applicable laws and/or ordinances
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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