Front Desk Guest Services Associate

2 weeks ago


Seattle, Washington, United States Travel + Leisure Full time
Unlock a World of Opportunities

At Travel + Leisure Co, we're passionate about putting the world on vacation. As a Guest Services Associate, you'll play a vital role in delivering exceptional experiences for our guests from around the globe.

What You'll Do:
  • Provide warm welcomes and extend hospitality with heart to every guest
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
  • Process cash and credit card transactions with accuracy and attention to detail
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
  • Reserve and confirm reservations for individuals and/or groups
  • Respond to guest inquiries and concerns as quickly and completely as possible
What You'll Bring:
  • Professional appearance and a positive, can-do attitude
  • Excellent communication skills with the ability to read, write, and understand English
  • Ability to solve problems with minimal supervision
  • Basic math skills and knowledge of proper cash handling procedures
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail and organization skills
  • Basic computer and office skills
How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • 12 vacation days and 6 holidays per year, prorated based on your hire date
  • Sick leave in accordance with applicable laws and/or ordinances
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements)
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

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