Key Account Manager

5 days ago

Houston, Texas, United States Openlane Full time
About the Role

We are seeking a highly motivated and customer-focused Key Account Executive to join our team at Openlane. As a Key Account Executive, you will be responsible for cultivating client retention and growth within the Key Accounts team.

Key Responsibilities
  • Provide exceptional customer service to our most valued clients, exercising agility and a customer-focused attitude to ensure an exceptional experience.
  • Act as the personal liaison for clients within a dedicated book of business, ensuring that expectations are set and met while accomplishing revenue-generating results.
  • Work with stakeholders at varying levels within the company independently or in coordination with the Director of Key Accounts to resolve problems.
  • Bring a value-based approach to the business, ensuring not just a successful transactional experience, but a long-term journey making key accounts successful.
Requirements
  • Bilingual in English & Spanish.
  • College degree or equivalent professional experience.
  • 2-3+ years in a customer-focused, industry-specific, or account management position.
  • Superior communication skills, able to clearly articulate ideas and concepts.
  • Intermediate knowledge of both Microsoft Office and Google Suite products.
  • Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred.
What We Offer
  • Competitive pay.
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
  • Immediately vested 401K (US) or RRSP (Canada) with company match.
  • Paid vacation, sick, and personal time.
  • Paid maternity and paternity leave (US).
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US).
  • Robust Employee Assistance Program.
  • Employer-paid Leap into Service Day to volunteer.
  • Tuition Reimbursement for eligible programs.
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

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