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Global Customer Support Professional

2 months ago

Morrisville, North Carolina, United States Genesse Scientific Corporation Full time
Job Summary

We are seeking a highly skilled and customer-focused Scientific Customer Experience Specialist to join our team at Genesee Scientific Corporation. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer service and support to our global scientific customers.

Key Responsibilities
  • Customer Communication: Handle customer inquiries and concerns through multiple service channels, ensuring timely and effective resolution.
  • Order Processing: Process and expedite customer orders, troubleshoot issues, and resolve product or service problems.
  • Customer Relationship Management: Build and maintain strong relationships with customers, identifying their needs and concerns to provide top-tier service.
  • Product Knowledge: Develop and maintain in-depth knowledge of our scientific products and services to effectively communicate with customers.
  • Process Improvement: Identify opportunities for process improvement and make recommendations to enhance customer experience and operational efficiency.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Minimum of 0-2+ years related work experience in customer service or a related field.
  • Skills: Proficient in Microsoft Office Suite applications, strong interpersonal skills, and ability to work in a fast-paced environment.
  • Personal Qualities: Resourceful, detail-oriented, self-motivated, and able to multitask.
What We Offer
  • Training and Development: Opportunities for career growth and professional development.
  • Competitive Compensation: Competitive salary and benefits package.
  • Work-Life Balance: Paid time off, sick time, and 12 paid holidays.

Genesee Scientific Corporation is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.