Premier Technical Support Specialist

4 weeks ago


Morrisville, North Carolina, United States Lenovo Full time

Job Title: Premier Technical Support Specialist

Job Summary:

We are seeking a highly skilled Premier Technical Support Specialist to join our team at Lenovo. As a Premier Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers. You will assist customers in resolving technical issues beyond the standard level one support most provide.

Key Responsibilities:

  • Provide technical support to Lenovo's customers, including troubleshooting hardware and software issues, resolving technical problems, and answering technical questions.
  • Communicate effectively with end-users by translating complex technical details/instructions to match each customer's level.
  • Collaborate with Level 2 engineers and technical account managers to resolve customer escalations.
  • Provide closed loop feedback on recurring issues with teammates and relevant engineer teams.

Requirements:

  • Degree in Computer Science, Information Technology, or related field; or equivalent experience.
  • 2+ years of experience in a client technical support or customer-facing technical role.
  • 2+ years of experience troubleshooting hardware and software technical issues.
  • 1+ years of experience working with an IT ticketing system.

Preferred Requirements:

  • CompTIA certifications (A+, Network+, Security+, etc.).
  • MCSE, MCP, CCNA, or TAFE certifications.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Experience with Windows OS, Workstations, or RAID storage arrays.
  • Ability to learn quickly with a proven record of learning new and challenging technologies.
  • Experience working in a call center type of environment.
  • Excellent communication, interpersonal, and critical thinking skills.

About Lenovo:

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Why Work at Lenovo:

We are Lenovo. We do what we say. We own what we do. We WOW our customers.



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